Terms of Service

These Terms of Service ("Terms") govern your use of Luza ("the Service"), operated by Maksim Stokolesov, operating as a self-employed individual (Trabalhador Independente) registered in Portugal ("we", "us", "our"). The Service is offered to consumers resident in the United Kingdom. By subscribing to or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Luza is

Luza is a subscription software service that places automated, scheduled daily check-in phone calls to a person you nominate (typically an elderly parent or relative), for a friendly conversation and social contact. The calls are conducted by an AI assistant, not a human.

Luza is not a medical, healthcare, emergency, monitoring, or caregiving service. It must not be relied upon for medical advice, emergencies, or the safety or supervision of any person. In an emergency, always contact local emergency services (999 in the UK).

2. Who can use it

You must be at least 18 years old and able to enter a binding contract. By subscribing on behalf of another person (the "Call Recipient"), you confirm that:

• you have the Recipient's consent to receive scheduled, recorded calls from the Service;
• you are authorised to provide their phone number and any related details;
• the Recipient may ask to stop the calls at any time, and you will honour that.

3. Subscriptions, pricing and billing

The Service is offered on a recurring subscription basis:

• Weekly plan — £30 per week
• Monthly plan — £60 per month

You choose 1 or 2 calls per day at times you select. Prices are in GBP and include any applicable taxes unless stated otherwise.

Your subscription renews automatically at the end of each billing period (weekly or monthly) until you cancel. By subscribing, you authorise us and our payment processor to charge your payment method for each renewal until cancellation.

Payments are processed by Stripe. We do not store your full card details; these are handled by Stripe under its own terms and security standards.

4. Cancellation and refunds

You can cancel at any time. Cancellation stops future renewals; you will not be charged again after you cancel, and your access continues until the end of the period you have already paid for.

For payments already made for the current period, refunds are handled as follows: if the Service has not been substantially delivered, or in case of a billing error or genuine fault on our side, you may request a refund by emailing us and we will review it in good faith. Refund requests are assessed case by case.

This section does not affect your statutory rights as a consumer under UK law, in particular under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

See our separate Refund & Cancellation Policy for full details.

4a. 14-day cancellation right (UK consumers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this subscription within 14 days of signing up, for any reason. To exercise this right, email us at makegrandmassmile@gmail.com within those 14 days, stating that you wish to cancel.

Because the Service is delivered as scheduled calls that begin shortly after you subscribe, by subscribing you request and agree that the Service starts immediately, before the end of the 14-day cancellation period. If you cancel within the 14-day window after the Service has started:

If the Service has not yet started when you cancel within the 14 days, you will receive a full refund.

Refunds are returned to the original payment method within 14 days of us accepting your cancellation request.

5. Your responsibilities

You agree to:

• provide accurate information, including a correct phone number for the Call Recipient;
• keep the Recipient's consent valid for as long as the subscription is active;
• not use the Service for any unlawful, abusive, or harmful purpose;
• not attempt to disrupt, reverse-engineer, or misuse the Service.

We may suspend or terminate your access if you breach these Terms.

6. Service availability

We aim to deliver scheduled calls reliably, but we do not guarantee that every call will connect or that the Service will be uninterrupted. Calls may fail due to factors outside our control (network issues, the Recipient not answering, an unreachable number). Occasional missed calls do not constitute a failure of the Service.

7. Privacy and data

We process personal data in line with our Privacy Policy, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Calls are recorded and processed to operate and improve the Service, as described in the Privacy Policy. Please read it before subscribing.

8. Limitation of liability

To the fullest extent permitted by law, the Service is provided "as is". We are not liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Service.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer under UK law (including the Consumer Rights Act 2015).

Because Luza is not a medical, emergency, or monitoring service, we accept no liability for any reliance on it for those purposes.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or via the Service. Continued use after changes take effect means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of Portugal, where we are registered as a self-employed individual (Trabalhador Independente). Disputes will be subject to the competent Portuguese courts.

If you are a consumer resident in the United Kingdom, this does not deprive you of the protection of mandatory provisions of UK consumer law, and you retain the right to bring proceedings in the courts of your place of residence under applicable UK rules.

11. Contact